Frequently Asked Questions

Are your products made to order?

Yes! Our products are made to order, which means your item is produced after your order is placed rather than pulled from pre-made inventory.

How do I know what size to order?

Sizing information is available on each product page. Because sizing may vary by product, we recommend reviewing the size information for the specific item you're ordering before making your selection.

How long will it take to receive my order?

Because our products are made to order, please allow time for both production and shipping. Most products are produced within approximately 2–5 business days before shipping.

Shipping times vary depending on your order and destination, and delivery dates are estimates rather than guarantees.

For complete details, please review our Shipping Policy.

Where do you ship?

We currently ship within the United States only.

How much is shipping?

Shipping costs vary based on the products in your order and will be displayed at checkout before you complete your purchase.

Can I track my order?

Yes. Once your order ships, tracking information will be sent to the email address associated with your order.

Why did I receive only part of my order?

Don't worry! Items in the same order may occasionally be fulfilled and shipped separately. If your order is split into multiple shipments, you may receive separate tracking information for each package.

Can I change or cancel my order after I place it?

Because our products are made to order, production may begin shortly after your order is placed.

If you need to cancel your order, contact us as soon as possible. We'll make every effort to accommodate your request if production hasn't begun, but cancellations are not guaranteed.

For complete details, please review our Refund Policy.

Do you accept returns or exchanges?

Because our products are made to order, we do not accept general returns or exchanges for reasons such as a change of mind, ordering the wrong size, or selecting the wrong color.

If there's a problem with your order, however, we want to know about it.

Please review our Refund Policy for complete details.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 15 days of delivery and include your order number, a description of the issue, and clear photos showing the problem.

We'll review the issue and determine the appropriate resolution. Please don't mail anything back before contacting us.

Do you accept custom orders?

Absolutely! If you're looking for something you don't see in our shop, have a special occasion coming up, or have an idea you'd like some help bringing to life, let's talk about it!

Visit our Custom Orders page and tell us what you have in mind.

How do custom orders work?

Submit a request through our Custom Orders page and tell us as much as you can about what you're looking for, including the quantity and your desired timeline.

We'll review your request and get back to you within 48 hours to discuss next steps.